Return Policy

At Leather Wallet Case, we aim to provide you with the best shopping experience. If for any reason you are not fully satisfied with your purchase, we are here to help. Below is our detailed Return and Refund Policy.

Return Timeframe:

  • You have 30 days from the date of delivery to request a return. After this period, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns:

  • Items must be unused, in the original packaging, and in the same condition that you received them.
  • To complete your return, we require a receipt or proof of purchase.

Non-returnable Items:

  • Gift cards, personalized items, and products on final sale cannot be returned.

Return Process:

  1. Contact Us: Before returning any item, please contact our customer service team at hello@leatherwalletcase.com or call us at +85264776400 to request a return authorization.
  2. Return Address: After your request is approved, you will receive instructions and the return address to send the item back.

Return Shipping:

  • You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
  • For defective or damaged items, we will provide a pre-paid shipping label to cover the return shipping cost.

Refund Process:

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange a product, please contact us for assistance.

Late or Missing Refunds:

  • If you haven’t received your refund within the stated time, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at hello@leatherwalletcase.com.

Return Address:

  • UNIT 89, 3/F, YAU LEE CENTRE, HOI YUEN ROAD NO.45, KWUN TONG, Kowloon, 999077 Hong Kong SAR

Defective or Damaged Items:

  • If you receive a damaged or defective item, please contact us immediately with photos or videos, and we will arrange for a replacement or refund.

Contact Information:

  • For questions or concerns regarding your return or refund, please contact us at:

Policy Compliance and Requirements:

This return and refund policy complies with standard practices and merchant requirements, including:

  • Clear return timeframe
  • Eligibility conditions for returns
  • Return shipping costs and responsibilities
  • Process for refunds, exchanges, and handling defective items

    This policy covers all essential details required by most merchants, ensuring both compliance and customer satisfaction.